TERMS OF SERVICE

Overview

This website is operated by THE HAIR THE LACE. Throughout this site, the terms "we", "us", and "our" refer to THE HAIR THE LACE. We offer this website, including all information, tools, and services available to you, the user, subject to your acceptance of all the terms, conditions, policies, and notices stated here.

By visiting our website and purchasing our products, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"), including any additional terms, conditions, and policies referenced herein or available through hyperlinks. These Terms apply to all users of the website, including browsers, customers, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all terms and conditions of this agreement, you may not access the website or use any of our services.

We reserve the right to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Last Updated: 28 March 2026

Section 1 - Online Store Terms

By agreeing to these Terms, you confirm that you are at least 18 years of age, the age of majority in England and Wales, or that you are the age of majority in your jurisdiction and have provided your consent to allow any of your minor dependents to use this website.

You may not use our products for any unlawful or unauthorised purpose, nor may you violate any laws in your jurisdiction through use of our service. This includes, but is not limited to, UK copyright laws, data protection laws, and consumer protection regulations.

You must not transmit any harmful code, including worms, viruses, or any code of a destructive nature that could compromise the security or functionality of our website.

Any breach or violation of these Terms will result in immediate termination of your access to our services and may result in legal action.

Section 2 - General Conditions

We reserve the right to refuse service to anyone for any lawful reason at any time, including but not limited to suspected fraudulent activity, abusive behaviour, or violation of these Terms.

You understand that your content (excluding payment card information) may be transferred unencrypted and may involve transmissions over various networks and changes to conform to technical requirements of connecting networks or devices. Payment card information is always encrypted during transfer over networks in compliance with PCI DSS standards.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our service, use of our service, or access to our service without our express written permission.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 - Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this website is not accurate, complete, or current. The material on this website is provided for general information purposes only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information.

Any reliance on the material on this website is at your own risk. This website may contain historical information, which is necessarily not current and is provided for your reference only.

We reserve the right to modify the contents of this website at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our website.

Section 4 - Modifications to the Service and Prices

Prices for our products are subject to change without notice. We make every effort to ensure pricing accuracy, but errors may occur.

We reserve the right at any time to modify or discontinue our service, or any part thereof, without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of our service.

In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price and will notify you promptly.

Section 5 - Products and Services

All products are available exclusively online through our website on a pre-order basis. Products may have limited quantities and are subject to our Exchange and Refund Policy, which can be found on our website.

We have made every effort to display as accurately as possible the colours, textures, and images of our products. However, we cannot guarantee that your computer monitor or mobile device will accurately display colours. Product photography is for illustrative purposes, and actual products may vary slightly in appearance.

Human hair is a natural product, and variations in colour, texture, and thickness are normal characteristics. Such variations do not constitute a defect or grounds for return.

We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products we offer.

All product descriptions and pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.

We do not warrant that the quality of any products, information, or other material purchased or obtained by you will meet your expectations beyond the standards described in our product listings.

Section 6 - Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed using the same customer account, the same payment card, and/or orders using the same billing or shipping address.

In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the email address and/or telephone number provided at the time the order was placed.

We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers, distributors, or any party engaged in commercial resale of our products.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our website. You agree to promptly update your account and other information, including your email address and payment card details, so that we can complete your transactions and contact you as needed.

For more details regarding orders, please review our Order Terms and Processing Policy available on our website.

Section 7 - Optional Tools

We may provide you with access to third party tools over which we neither monitor nor have any control or input. These may include payment processors, shipping calculators, or other service providers.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third party tools.

Any use by you of optional tools offered through the website is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider.

We may also, in the future, offer new services and/or features through the website. Such new features and/or services shall also be subject to these Terms of Service.

Section 8 - Third-Party Links

Certain content, products, and services available via our service may include materials from third parties, such as social media platforms, payment processors, or delivery services.

Third-party links on this website may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites, and we do not warrant and will not have any liability or responsibility for any third-party materials, websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.

Please review carefully the third party's policies and practices and ensure you understand them before engaging in any transaction.

Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

Section 9 - User Comments, Feedback, and Other Submissions

If, at our request, you send certain specific submissions (for example, competition entries, product reviews, or testimonials), or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by post, or otherwise (collectively, "comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us.

We are and shall be under no obligation to: (1) maintain any comments in confidence; (2)pay compensation for any comments; or (3) respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party's intellectual property or these

Terms of Service.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of our service or any related website.

You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

Section 10 - Personal Information

Your submission of personal information through our website is governed by our Privacy Policy, which complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our Privacy
Policy explains how we collect, use, store, and protect your personal data. By using our website, you consent to the collection and use of information in accordance with our Privacy Policy.

You can view our complete Privacy Policy on our website or request a copy by contacting us at www.thehairthelace.com

Section 11 - Errors, Inaccuracies, and Omissions

Occasionally there may be information on our website or in our service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in our service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in our service or on any related website, including pricing information, except as required by law.

No specified update or refresh date applied in our service or on any related website should be taken to indicate that all information has been modified or updated.

Section 12 - Prohibited Uses

In addition to other prohibitions as set forth in these Terms of Service, you are prohibited from using the website or its content:

(a) For any unlawful purpose

(b) To solicit others to perform or participate in any unlawful acts

(c) To violate any UK or international regulations, rules, laws, or local ordinances

(d) To infringe upon or violate our intellectual property rights or the intellectual property rights of others

(e) To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or
discriminate based on gender, sexual orientation, religion, ethnicity, race,
age, national origin, or disability

(f) To submit false or misleading information

(g) To upload or transmit viruses or any other type of malicious code

(h) To collect or track the personal information of others

(i) To spam, phish, or engage in any form of unsolicited communication

(j) For any obscene or immoral purpose

(k) To interfere with or circumvent the security features of our service or any
related website

We reserve the right to terminate your use of our service or any related website for violating any of the prohibited uses.

Section 13 - Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of our service will be accurate or reliable.

You agree that from time to time we may remove our service for indefinite periods of time or cancel our service at any time, without notice to you.

You expressly agree that your use of, or inability to use, our service is at your sole risk. Our service and all products and services delivered to you through our service are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, either express or implied.

Nothing in these Terms of Service shall exclude or limit our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.

Subject to the above, in no event shall THE HAIR THE LACE our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, loss of revenue, loss of data, or loss of goodwill, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of our service or any products procured using our service.

Your statutory rights as a consumer under the Consumer Rights Act 2015 are not affected by these Terms of Service.

Section 14 - Indemnification

You agree to indemnify, defend, and hold harmless THE HAIR THE LACE and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

Section 15 - Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these

Terms of Service.

Such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 16 - Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services, or when you cease using our website.

If, in our sole judgement, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice.

You will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our services (or any part thereof).

Section 17 - Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this website or in respect to our service constitute the entire agreement and understanding between you and us. They govern your use of our service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 18 - Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer, you may also bring proceedings in the courts of the country where you live, and we may bring proceedings against you in the courts of the country where you live.

Section 19 - Changes to Terms of Service

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

Your continued use of or access to our website or service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

We will indicate at the top of this page the date these Terms were last updated.

Section 20 - Contact Information

Questions about these Terms of Service should be sent to us at:

www.thehairthelace.com

These Terms of Service are effective as of 29 Mar 2026.

© 2026 The Hair The Lace. All rights reserved.